Client Care
Our commitment to serve you
When you become a client of Harold Michelmore (“HM”), you will receive two copies (one to sign and send back to us) of our Terms of Business and a formal “client care” letter. These documents cover a number of important matters which must be clear before we start work for you.
We undertake to:
- understand fully your instructions
- explain to you what legal work will be required
- outline to you any risks, including financial risks, involved
- explain to you your financial commitment and advise you how your matter might be funded
- inform you regularly of progress and answer your queries promptly
- work with you to meet time deadlines
We believe that the most effective work is produced by a fully committed team, and we will let you know who at HM will be working for you.
What we would like you to do
- give us clear instructions both at the start and as the matter proceeds. It is always helpful, though not essential, if you can summarise important facts
- provide us with essential documentation or instruct others (e.g. a bank or building society) to send us such documents
- if you are involved in litigation, let us have all relevant documents at an early stage; please be aware that we are obliged to disclose all documents in your possession or control which are relevant to a claim, whether they are for or against your case
- do not hesitate to ask if you are unclear about anything. It is essential that we understand each other
- give us contact telephone numbers and full addresses and let us know whenever you are going to be away
- make an appointment to see us if your instructions involve complicated matters which need to be discussed. We often find that half an hour explaining in person the effect of a legal document is more efficient than corresponding about it
- if you have an email address, please let us know whether you do not wish us to correspond with you by email
We will always try to do our best for you. If at any time you are unhappy about our service, please tell us. It is most important that we have your trust and confidence.